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I can't open iTunes--it's just ceased to respond. I've

I can't open iTunes--it's...

I can't open iTunes--it's just ceased to respond. I've uninstalled it, re-installed it and rebooted -- twice -- and it won't open at all.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have the wonderfully crappy Windows 10 on my Lenovo

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I noticed that it wouldn't open a few days ago. As I said, I twice uninstalled and then re-installed iTunes. Still won't open

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can't think of anything

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Answered in 5 minutes by:
3/11/2018
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,346
Experience: Several years of supporting Mac systems.
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 1 month ago
Hey Jason

Hi

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Customer reply replied 1 month ago
I've tried a couple of suggestions I found elsewhere while waiting for a response. I installed the latest Quicktime and was about to try to go through the steps of messing with the itunes library

Is there anything else that I can help with while you have me here?

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Customer reply replied 1 month ago
Nothing other than the problem at hand--getting my itunes to open

Thank you for responding.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,346
Experience: Several years of supporting Mac systems.
Verified
Jason Jones and 87 other Mac Specialists are ready to help you
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Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 79
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Customer reply replied 1 month ago
As I mentioned to whomever responded to my original query, I don't have a Mac--I have a Lenovo with Windows 10

I was not assuming you had a Mac. I knew that you are using Windows 10.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 79
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Jason Jones
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,346
18,346 Satisfied Customers
Experience: Several years of supporting Mac systems.

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