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Customer Question
Loading google app iCloud...

Loading google app iCloud console notification screen is in lock position and will not let me enter passcode to open iPad screen

Technician's Assistant: When did you last change your password ***** Apple ID?

At least one year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yesterday's

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No but both iPhone and iPad are apple products

Submitted: 4 months ago.Category: Mac
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Answered in 11 hours by:
3/12/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,822
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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Category: Mac
Satisfied Customers: 7,822
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