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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 8355
Experience:  Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
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Cannot connect to netflix. Do not know my son set it up and

Customer Question

cannot connect to netflix
JA: What version of iTunes are you using to sync your Apple device?
Customer: do not know my son set it up and he has moved out
JA: When did you last reboot?
Customer: moments ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I get netflix on my lap top but not tv
Submitted: 8 months ago.
Category: Mac
Expert:  syseng replied 8 months ago.


My name is David.

Occasionally memory errors occur in network devices that cause this type of problem. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your TV after the router/modem has completed start up and test to see if the issue is resolved.
Please let me know the result.