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My iPad cannot download a Fidelity app. It has only the 9.xx…

Customer Question
My iPad cannot download a...
My iPad cannot download a Fidelity app. It has only the 9.xx operating system and will not upgrade to a higher version. The Fidelity app says I need a higher versio 10.xx
My wife has an OLDER iPad and had no problem downloading the Fidelity App and using it.Why will my iPad NOT download the required update to an 10.xx iOS??
Submitted: 4 months ago.Category: Mac
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Answered in 22 hours by:
3/11/2018
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mac Support Specialist: Josh, Mac Support replied 4 months ago

Did you update your operating system?

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Customer reply replied 4 months ago
I tried and it did not work, that is my problem. My wife updated her older unit w/o any issues.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

You can't update the operating system?

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Mac Support Specialist: Josh, Mac Support replied 4 months ago

Do you see an error message?

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Customer reply replied 4 months ago
Not as I recall. I will check tomorrow....good night.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

OK thank you

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