Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Apple ID has been disabled for some reason and I am

Customer Question
My Apple ID has...

My Apple ID has been disabled for some reason and I am trying to purchase icloud

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I just got the new x

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I can use it for FaceTime and iMessage. A couple of years ago my daughter got into my account and charged up a bunch of FarmVille stuff. That may have something to do with it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

She is grown now and has her own phone. Lol

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
3/10/2018
Mac Support Specialist: Ashik, Mac Technician replied 5 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

There are two reasons for this problem. First is that if someone has tried to login to your Apple ID with too many incorrect passwords then Apple will disable it to protect the information of your account.

To enable it back, you have to reset the password. You can reset it from here --> https://iforgot.apple.com/

Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID.

If that didn't work, then reset again and this time use the "Answer Security Questions" and answer the security questions there to reset your account. After resetting the account, you will be able to download using it.

If resetting the password *****'t work, then here comes the second reason. If Apple has noticed any issues with your card or payment information like report of fraudulent charges, refunds etc they will disable the App Store part of your Apple ID. You will still be able to sign in to your Apple ID, change payment details, password ***** but you will not be able to purchase or download or update your apps. Because they limit the App store part of the ID.

So all you have to do is call Apple directly and ask them to reactivate the account. Only they can access the database and enable the account for you.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Get Help under Talk to Us. Click iTunes & Apple Music. Click iTunes Store.

Click Account Management. Click Apple ID has been disabled alert

Click Schedule a Call and they will call you. Then you will have to answer some security questions and they will enable the account within a few minutes.

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
12,433 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Long story, I was given an IPad Min. by my daughter 3 years
Long story, I was given an IPad Min. by my daughter 3 years ago. I likedl it so much that I bought an IPad Pro. I gave the mini to my granddaughter. Unfortunately they became one causing me to be unab… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have an iPhone 6 plus, my iMessage and FaceTime all of a
Hello, I have an iPhone 6 plus, my iMessage and FaceTime all of a sudden stopped working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My daughter is on a family sharing plan with her dad. He set
My daughter is on a family sharing plan with her dad. He set up a Apple ID for her... her phone was powered off Sat., night. Sunday when she turned in on she couldn't get into anything without an Appl… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My sister gave me a Apple phone. She couldn't remembered her
My sister gave me a Apple phone. She couldn't remembered her password ***** I'd settings. I'm trying to get this phone out of her name completely. I have her phone # if you need to verify … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I have a question. A friend of mine borrowed my macbook
so I have a question. A friend of mine borrowed my macbook while I am out of town. I totally forgot that my texts and imessage is linked up to my macbook, and I got a text in the middle of the night that I do not want her to see. I quickly turned off imessage, but if she hadn't opened my laptop yet, will that message still download when she does? Meaning will that message still pop up when she does open my macbook because it was already sent before I turned off imessage from my phone? … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
When I first got my ipad my daughter set it up for me and
When I first got my ipad my daughter set it up for me and now I cannot open my ipad because it says your account has been deactivated for security reasons. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Can I obtain record of previous imesages? my daughter has
can I obtain record of previous imesages? my daughter has been using her phone a lot at night but our Verizon phone usage report does not indicate any messaging. does the immessaage use only dat and c… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an old ipad 4 that I gave to my sister to use. I pay
I have an old ipad 4 that I gave to my sister Mary to use. I pay the data for both her ipad and mine. I have a new ipad pro and a new iphone 7. When Mary goes on her ipad it alerts me and asks for my … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My daughters old phone used to belong to me and therefore
My daughters old phone used to belong to me and therefore still uses my apple id. How do I get her a separate apple ID/sign on, without losing all her music etc.… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
If my apple id is different icloud than my wife and kids but
If my apple id is different for my icloud than my wife and kids but we share the same id and password ***** iTunes and apps on my phone will my messages go to their ipads still? It did in the past but… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
John, Troublesome question today. A friend in MN has a college
Hi John, Troublesome question today. A friend in MN has a college daughter who's boyfriend has turned possessive. She just emailed me and said the bf has put a tracker on her cell phone and is able to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Ive been sharing my Apple ID with my spouse and now its time
I've been sharing my Apple ID with my spouse and now it's time we have our own accounts but I don't want her to lose what currently downloaded on her phone. How do I do this?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Hi! So I gave my friends daughter my old 2007 mac computer
Hi! So I gave my friend's daughter my old 2007 mac computer recently and she deleted everything and attempted to reset, but cannot log in with her own account, since (I'm assuming) it was not the acco… read more
TechFortunate
TechFortunate
Technology Support Specialist
1 satisfied customers
My daughter and I share an iCloud. I would like to see her
My daughter and I share an iCloud. I would like to see her text messages but her not see mine. I need simple step by step directions.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
We have three iPods and three iphones in the house! My daughter
We have three iPods and three iphones in the house! My daughter opened an apple account and went and loaded games and music under the account. Not realizing it would cause a big mix up she plugged all… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an iPhone and also an ipad .. My son got an ipad for
I have an iPhone and also an ipad .. My son got an ipad for Xmas and I got him onto my apple I'd the same as mine .Unfortunately when he went to stay with his mum my ex she was able to see messages th… read more
Cris
Cris
62 satisfied customers
I have a range of apple devices and I would like to know the
I have a range of apple devices and I would like to know the best way to implement apple ID's and iCloud for the whole family. Its mainly for my wife and I so we can use our own email but have iMessag… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My son got a new ipod yesterday. I set up the device under
My son got a new ipod yesterday. I set up the device under my account. We were playing the with messaging feature when I noticed that all of my contacts were in his device. I deleted out everything he… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x