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Can’t sign into my Apple TV. It keep telling me to enter a…

Customer Question
Can’t sign into my...

Can’t sign into my Apple TV.

Technician's Assistant: When did you last change your password ***** Apple ID?

It keep telling me to enter a code into my device But no where to enter it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I reset my Apple TV. It’s been a while since I used it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Just want to start using it again

Submitted: 4 months ago.Category: Mac
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Answered in 22 minutes by:
3/10/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple TV. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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