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I need to change my password! Don’t remember, probably a…

Customer Question
I need to change...

I need to change my password!

Technician's Assistant: When did you last change your password ***** Apple ID?

Don’t remember, probably a couple of years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know how. Can you explain, I have iPad Air.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thank you.

Submitted: 4 months ago.Category: Mac
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Answered in 7 minutes by:
3/10/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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