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My IPhone is locked and it is going to be used with another…

My IPhone is locked...

My IPhone is locked and it is going to be used with another Telco regards

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never used the phone and I tried what I thought was the original password ***** did not work

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I have not

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do I have the Optus SIM or Telstra SIM in the phone?

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Answered in 8 minutes by:
3/10/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about unlocking. I've only just come online now and would like to assist you with your question.

Do you mean it is carrier locked?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
I initially gave you the wrong Mobile no it should be 0408 902 635
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Do you mean it is carrier locked?

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Customer reply replied 4 months ago
it is disabled
Customer reply replied 4 months ago
I am not going to pay $55 what do I have to do?
Customer reply replied 4 months ago
What is happening Justin?

Do you have a computer you can plug your phone into?

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Customer reply replied 4 months ago
It is plugged in

Ok follow these instructions:

DFU Mode Steps:
Plug your iOS device into your computer and open iTunes.
Hold the Power Button (3 secs)
Continue holding the power button and also hold the home button (15 secs)
Release the power button while continuing to hold the home button (10 secs)
Your device should prompt with the "Connect to iTunes Screen"

iOS Restore Steps:
Select your iPhone, iPad, or iPod touch when it appears in iTunes. Select the Summary tab, and click the Restore button.
Click Restore.
After a restore, the iOS device restarts. You should then see "Slide to set up". Follow the steps in the iOS Setup Assistant.
If needed, restore your device from a previous backup.

There is the guide. If you would like me to help you with this remotely please select the option for Secure Remote Assistance.

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Customer reply replied 4 months ago
The Apple Logo appears & then goes back to Iphone is disabled

It is a difficult process try it a few times.

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Customer reply replied 4 months ago
i have & it Itunes is now downloading an update to restore the Iphone

Ok

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Customer reply replied 4 months ago
it is still loading

Ok

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Customer reply replied 4 months ago
I have finally restored and setup the Iphone - thanks Justin

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified
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Category: Mac
Satisfied Customers: 2,493
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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