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My Mac computer is locked and I can get into,27,,, Inc

My Mac computer is...

My Mac computer is locked and I can get into,27,,, Inc apple

Technician's Assistant: When did you last change your password ***** Apple ID?

,,,,5. Days I think the computer is Fu up!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Please

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Answered in 1 hour by:
3/9/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Customer reply replied 4 months ago
Justin did. U get. In. My computer

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
How are you doing
Customer reply replied 4 months ago
On my computer screen is a picture of a lock and below is a square box were I should put my password ***** the background is back

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
Hey Justin r we done

yes

Ask Your Own Mac Question
Customer reply replied 4 months ago
what do I need to do th
Customer reply replied 4 months ago
I am still lock out
Customer reply replied 4 months ago
COME on My Man I need help here for my computer send me instructions so I can get in pls.

Are you able to restart the computer holding the CMD + R keys?

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Customer reply replied 4 months ago
Stand by

k

Ask Your Own Mac Question
Customer reply replied 4 months ago
Not
Customer reply replied 4 months ago
Still l ock

Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. When finished messages me back, ok?

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Customer reply replied 4 months ago
I am in Mexico just a refund
Customer reply replied 4 months ago
Thanks for your help please let me have my money back I will go somewhere else.
Customer reply replied 4 months ago
The last four of my credit card is 4622. Arm force bank.thanks CRD Golanski.

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Customer reply replied 4 months ago
Good by
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