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When I power up my iMac desktop, I get a gray screen
Hi ... When I power up my iMac desktop, I get a gray screen with a slash. Suggestions on next steps? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
The audio speaker on my mac is not working. A little symbol
The audio speaker on my mac is not working. A little symbol appears under the volume when I try to turn it up or down (circle with a slash). Did I accidentally hit something that turned off the speake… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
, I must have some setting wrong. Trying to listen to a
Hi, I must have some setting wrong. Trying to listen to a song sample on iTunes. No sound Yes, I have volume on. Thanks, Holly… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
my sound is not working on my mac desktop it has a circle with
my sound is not working on my mac desktop it has a circle with a line through it i have tried everything but to no avail did just try to plug in earphones at the back it works through those but when i… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi Michelle, the sound on my macbook pro isnt working and
Hi Michelle, the sound on my macbook pro isnt working and when i click to raise or lower the volume the volume on screen has a little sign under it that signals it wont allow this function. also my vl… read more
Michelle
Michelle
Software Engineer
Bachelor's Degree
195 satisfied customers
hi my MacBook pro when I start it up now wont go past the first
hi my MacBook pro when I start it up now wont go past the first window with the apple and the spinning little wheel. all I did was shut it down then restarted it, is there a way to force a start like … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I get the circle slash on the brand new imac with no disc drive
I get the circle slash on the brand new imac with no disc drive at all. This happened after using migration manager. Only 4 days old, what can we do?… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
MACBook Pro 17 in. OS X Version 10.5.8 Mac book will not
MACBook Pro 17 in. OS X Version 10.5.8 Mac book will not turn on. Looks like asleep black screen. Have tried with CD install disk. You can hear drive move inside for about a minute but screen still st… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I ran a software update on my mac book pro. Now the computer
I ran a software update on my mac book pro. Now the computer turns on but I have a blank, black screen?… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a mac mini and the audio doesnt work, when I press
I have a mac mini and the audio doesn't work, when I press the volume key the display shows full volume with a circle/slash underneath… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My MacBook starts normally with the startup sounds but screen
My MacBook starts normally with the startup sounds but screen goes gray with a file folder icon with a question mark in the center?… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
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My MacBook shut down while utilizing the Finder. When it came
My MacBook shut down while utilizing the Finder. When it came back on the keyboard does not work (the mouse does). I have tried the PRAM reset, but that does not seem to work. Any other suggestions?… read more
Mac Tech
Mac Tech
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Bachelor's Degree
888 satisfied customers
I have an eMac, I think...Its getting on in yrs. now and I
I have an eMac, I think...It's getting on in yrs. now and I think it's dead. I unplugged the thing...let it sit overnight and when I started it today the apple came up...then..after a bit I got the dr… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Hi there, I had my hard-drive replaced earlier this year,
Hi there, I had my hard-drive replaced earlier this year, the last one had a meltdown :( Since this happened I have had intermittent internal speakers & no luck with my blue-tooth.. easy fix ? softwar… read more
Mike
Mike
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Some college
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Our macbook pro screen is not working what could be wrong the
Our macbook pro screen is not working what could be wrong the screen is gray with lines what could be wrong… read more
Travis
Travis
Director of Design
Bachelor's Degree
757 satisfied customers
Yesterday my computer froze and I had to force quit. After
Yesterday my computer froze and I had to force quit. After restarting I ran some updates. This morning I realized that my audio was not working. when I try to turn it up using the F4 key is shows a cr… read more
Travis
Travis
Director of Design
Bachelor's Degree
757 satisfied customers
my volume isnt working. it says that the volume is as loud
my volume isn't working. it says that the volume is as loud as it can get but theres a circle and a slash through it underneath. also there's a red light on inside the hole where headphones can be plu… read more
Travis
Travis
Director of Design
Bachelor's Degree
757 satisfied customers
I have a MacBook and out of the blue, my internal speakers
I have a MacBook and out of the blue, my internal speakers aren't working. I tried playing some songs from iTunes and when I went to change the volume, the volume icon shows up with a little circle an… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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