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Recently had to get help changing some forgotten passwords.

Customer Question
Recently had to get...

Recently had to get help changing some forgotten passwords. Now a frame asking me to login to Keychain eon’t Go away. I’ve never used keychain and fon’ Have a password ***** it. Can’t get rid of that box.

Technician's Assistant: When did you last change your password ***** Apple ID?

Now I have a circle rainbow going around and around. About 3-4 days ago. Lakisha helped us.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. She walked us thru it. Used command r Apple came up. Progress bar complete then MacOS utilities call Apple startup disk selected system call highlighted bar utilities terminal and then reset password.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Using MacOS high sierra 11 version MacBook Pro retina 8 gig remaining

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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