Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Got an error message called the phone number on screen.

Got an error message...

Got an error message called the phone number on screen. Think I got scammed. Unfortunately he asked for serial number of iPad and I gave it to him. How dangerous is this

Technician's Assistant: What Operating System (OS) are you running on your iPad?

It’s ipad Pro 12 so whatever system on it. Got it in past 2 months

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It just happened about 20 min ago. Was trying to pull up a website on safari and error code came up with call(###) ###-####for Apple help. So called. In course of talking with guy he asked for my iPad serial number then tried to get me to pay with amazon gift card. Then knew I’d been scammed

Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/9/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about message. I've only just come online now and would like to assist you with your question.

What message was it?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 5 months ago
Don’t remember the code, and cannot pull it back up. He had me put ipad in airlplane mode, shut iPad down then turn back on
Customer reply replied 5 months ago
Are you still there

Yes. What is the message on the screen?

Ask Your Own Mac Question
Customer reply replied 5 months ago
The guy I spoke with had me turn off my iPad so no longer have error code just the phone number screen said to call for Apple support(###) ###-####

Do this for me: Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. When finished messages me back, ok?

Ask Your Own Mac Question
Customer reply replied 5 months ago
Ok I understand now, so I’m good. Thanks

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
2,712 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an Apple I pad and last night I got a message,
Hello, I have an Apple I pad and last night I got a message, query624.gq and to call Apple Care at(###) ###-#### I did that and he wanted the serial number of my I pad which I gave him and then he wan… read more
Harry
Harry
2,175 satisfied customers
IPad froze phone number 18554331222 came up to call called
iPad froze phone number***********came up to call called they said they apple support and can fix iPad for $100 guy said he I'd acpt753e6 ext3011 is he ok and from apple … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a message call apple as I have a malware virus -
I have a message call apple as I have a malware virus - safari shut down … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone6 is locked due to "unlawful activity" and I got a
my iPhone6 is locked due to "unlawful activity" and I got a message on it to call a number asking me to buy $200.00 dollars worth of itune cards and give them the numbers. is this legitimate? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an error message saying to callis this an apple
I have an error message saying to call###-##-####is this an apple number, I went to amazon. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am contacting you to find out if an iOS security crash has
Hello. My name is ***** ***** I am contacting you to find out if an iOS security crash has been enabled by hackers/virus on iPad Mini 4 using a Safari browser? My cousin received a notice regarding th… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
There was a pop up number on my iPad telling me to call iPad
There was a pop up number on my iPad telling me to call iPad immediately that three was a virus detected on my device. I called but they seem shady … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I suspect my iPad might have been hacked by someone
I suspect my iPad might have been hacked by someone impersonating Apple. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I just got a black screen and then a apple icon popped up.
I just got a black screen and then a apple icon popped up. It said my network has been compromised. It gave me a number to call. The guy said he wasn't from apple. He represented iOS. He took over my … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My Ipad showed a message earlier that it had been hacked. I
My Ipad showed a message earlier that it had been hacked. I called number on screen which said Apple. The tech wants me to go buy 2 $50.00 iTunes cards and call him back and he can fix it. Is this leg… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have Kindle e reader, a iPhone, iPad. My son using my
I have Kindle e reader, a iPhone, iPad. My son using my paper white at different city and wants to tie in his iPad with my account. Can you help me … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I bought an IMac 2 years ago. Barely used it. About 4 months
I bought an IMac 2 years ago. Barely used it. About 4 months ago a faint yellow band appeared vertically down the near center of the monitor. The yellow band has been in the same spot ever since it ap… read more
Amanda Scovill
Amanda Scovill
HS Diploma
2 satisfied customers
Got this alert on my iPad. 1-844-258-4546 they said I had
Got this alert on my iPad. 1-***-***-**** they said I had been hacked. They wanted money for security and I hack. I talked to one guy for 40 minutes, the supervisor for 10 minutes. I almost paid money… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
What to do if, we have rec'd a message that says, security
security firewall deleted unknown threat on computer? … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I got a message that my computer had been comprimized and I
I got a message that my computer had been comprimized and I called the number they gave me. He (the supposed technicianA) then sent me to another site that said I had been hacked and it would cost me … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Ipad Air: I was on line & a pop up appeared so I touched the
Ipad Air: I was on line & a pop up appeared so I touched the X in order to get rid of the pop up & this message appeared on my screen: ****WARNING!! IOS Crash Report*** Due to a third party applicatio… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am looking for a grad gift for my son from college. He has
I am looking for a grad gift for my son from college. He has iPhone 4 and I am giving him a mac book pro for Christmas. Any ideas would be appreciated.… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
1 satisfied customers
Hi, I am thinking of buying an iMac i5 on Craiglist. It
Hi, I am thinking of buying an iMac i5 on Craiglist. It is a "brand new factory sealed iMac. Not refurbished, not used, or opened; it was purchased directly from the apple store" with softwares cd/dvd… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x