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Forgot my apple password, my apple id is, no I didnt, i got…

Customer Question
Forgot my apple password ...

Forgot my apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

My apple id is***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didnt

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I got locked out of my cell phone and i don't remember my password

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
forgot my apple password
Answered in 4 minutes by:
3/9/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

May I know if this is your Apple ID password ***** your iPhone is asking for passcode?

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Customer reply replied 4 months ago
apple id password
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

Okay, may I have your Apple ID so that i can check for the password ***** options from my side?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

May I have your phone number which ends with ‎(•••) •••-••27, or ‎(•••) •••-••93 any one of them?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

When I tried to recover your account it is giving me this message stating "Status information will be available in 19 hours". So in this case instead of waiting for 19 hours I would suggest you can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-****. They are available from 7AM to 10PM CST 7 days a week. IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an adviser again say "Yes".

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Customer reply replied 4 months ago
No
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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