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Trying to change my password on my iPhone. It gets stuck on…

Customer Question
Trying to change my...

Trying to change my password ***** my iPhone. It gets stuck on after I put in the code

Technician's Assistant: When did you last change your password ***** Apple ID?

Over a year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 4 months ago.Category: Mac
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Answered in 7 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPhone. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
Please cancel my question and refund my money.
Thank you.
Customer reply replied 4 months ago
The amount is 2 payments. $44 + $58. No assistance has been received.
Customer reply replied 4 months ago
I do not wish to subscribe to your service . Do not take the $NZ58.00 from my account.There has been no response to my first question for which you have charged me NZ$44. Accordingly refund that $44.00 taken on 12 March 2018.
Thoroughly dissatisfied with your performance
LEWIS Warder.
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Mike, Mac Medic
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