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I am locked out of my apple computer. I forgot my password…

Customer Question
I am locked out...

I am locked out of my apple computer. I forgot my password ***** tried too many times. I now have my password ***** can't get in with it. Do I have to change my password?

Technician's Assistant: When did you last change your password ***** Apple ID?

A little over a month ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, thank you

Submitted: 4 months ago.Category: Mac
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Answered in 4 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about macOS. I've only just come online now and would like to assist you with your question.

What OS version do you have?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
Os10. I think
Customer reply replied 4 months ago
I don’t want to pay an additional $39 if I don’t have to. If needed, I’ll agree to it
Customer reply replied 4 months ago
Hello?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

10. ?

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Customer reply replied 4 months ago
I think it’s 10, I know it’s Sierra
Customer reply replied 4 months ago
It’s a MacBook Pro
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

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