Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

MY GRANDSON LOCKED MY IPAD ON SNOOZE TUNES AND HE HAS NO…

Customer Question
MY GRANDSON LOCKED...

MY GRANDSON LOCKED MY IPAD ON SNOOZE TUNES AND HE HAS NO IDEA HOW TO GET BACK ON THE IPAD, HELP?

Technician's Assistant: When did you last change your password ***** Apple ID?

BEEN A LONG TIME, WE BOUGHT IT AND HE DID NOT KNOW HOW TO USE IT AND ITS BEEN SEVERAL MONTHS

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO , DID NOT KNOW HOW

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

WHAT DOES THID COST

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Cannot send any of this. do u have an answer to my question yet?
Answered in 13 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

does it ask for a passcode?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
How much would that cost me?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

does it ask for a passcode?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I cannot get on the ipad past snooze locked
Customer reply replied 4 months ago
Never mind since u do not know answer either
they said this one was free
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Not apple firstly. Laptop. Dtarted today. Yoga 300
Not apple firstly JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Laptop JA: How long has this been going on with your Apple device? What have you trie… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Lots. Its an ipad model AI474. Belongs to my grandson and
belongs to my grandson and cannot remember his icloud email address as we had to get it fixed and had to set it back to factory settings and virtually re start … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I forgot my password. I forgot my password. IPhone and iPad.
It has been over a month I have tried to change my password ***** it won't let … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
My iPad is disable and it has connect to I tunes. Verizon.
had tec st apple look at it and when I turned it on later it said disable … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I have been trying to help a friend who is 89 years old
I have been trying to help a friend who is 89 years old unlock his iPad for over a week. He cannot remember his password, answers to his Security questions and is no longer able to access the email he… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Bought new iPad last summer with the plan of giving my old
Bought new iPad last summer with the plan of giving my old one to grandson,so apparently I started to set new one up,never finished and it is locked … read more
Justin Johnson
Justin Johnson
Mac Genius
2,477 satisfied customers
My grandson has disabled his ipad can I fix it. I have no
I have no idea it is ipad mini a couple of years old … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an iPad with Activation Lock and i don't have apple
I have an iPad with Activation Lock and i don't have apple id or password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Apple ID has been disabled. How do I get it enabled? I
My Apple ID has been disabled. How do I get it enabled? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,477 satisfied customers
I am trying to up date my iPad dmpqt8fwfk14 but it says it
i am trying to up date my iPad dmpqt8fwfk14 but it says it is missing … read more
Justin Johnson
Justin Johnson
Mac Genius
2,477 satisfied customers
I need help on my iPad my grandson had his email and
I need help on my iPad my grandson had his email and password ***** the Apple ID account I was able to change it to my email and password ***** the App Store to down … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Bought cards for friend sent pic of card, even though
Bought cards for friend sent pic of card, even though receipt says activated, will not work.what to do, he needs to talk to family … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a new iPad (about 3 months old ) that I received as a
I have a new iPad (about 3 months old ) that I received as a gift. I figured out some functions myself. I also purchased the iPad user guide video today and downloaded it. I cannot get any sound (audi… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My 13 year old grandson tried to unlock parental lock to
my 13 year old grandson tried to unlock parental lock to download an app The pad is new and being used for school. My daughter says they are locked out of app and the only way she knows how to fix is … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My I Pad says no internet connection available. My computer
My I Pad says no internet connection available. My computer is yards away and I have checked Internet explorer which is working. Until 2 days ago it was working perfectly. What should I do? Robert Dav… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Good morning. My grandsons I-pad is locked. It has had
Good morning. My grandson's I-pad is locked. It has had a series of incorrect access codes entered and now says contact I-tunes for advice. In the course of trying to set restrictions on Google I thin… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an employee with a Ipad from Mac and I want to get one
I have an employee with a Ipad from Mac and I want to get one for my grandson he has a window (vista) set on his computer can he still download with his computer onto Ipad by Mac. She has everything o… read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
ive bought an ipod from the paper and cannot access i tunes
ive bought an ipod from the paper and cannot access i tunes its got somebody elses email and password XXXXX you tell me how to get around thid please… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x