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Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?
What are all the things you have done to try and recover your password?
I only ask to make sure you are not having to overlap steps again that you have already done.
And this is to sign on to your computer?
Do you know what OS version you are running?
Have you recently updated?
Yes. Restart the computer holding the CMD + R and when it starts let me know what the installer is for.