How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I need to change my password that I use to open my computer.

Customer Question

I need to change my password ***** I use to open my computer
JA: When did you last change your password ***** Apple ID?
Customer: I don't want to change my Apple ID just my password ***** open this computer, I had some work done on it for security
JA: Did you try resetting through Apple's online account reset tool?
Customer: Where would I find that?
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: no thats it, Thank you
Submitted: 8 months ago.
Category: Mac
Expert:  Justin Johnson replied 8 months ago.

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Customer: replied 8 months ago.
I am, I need to change the password ***** my computer, not my apple password
Expert:  Justin Johnson replied 8 months ago.

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

Customer: replied 8 months ago.
I have done nothing, I know the password ***** want to change it
Expert:  Justin Johnson replied 8 months ago.

And this is to sign on to your computer?

Customer: replied 8 months ago.
Expert:  Justin Johnson replied 8 months ago.

Do you know what OS version you are running?

Customer: replied 8 months ago.
No I am sorry, I'm not sure
Expert:  Justin Johnson replied 8 months ago.

Have you recently updated?

Customer: replied 8 months ago.
My husband can't remember. Is there a place I can find out?
Expert:  Justin Johnson replied 8 months ago.

Yes. Restart the computer holding the CMD + R and when it starts let me know what the installer is for.

Customer: replied 8 months ago.
Sorry, I have to leave now,I thought I would have enough time. Can I talk to you later
Expert:  Justin Johnson replied 8 months ago.

Yes