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I need to change my password that I use to open my computer.

Customer Question
I need to change...

I need to change my password ***** I use to open my computer

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't want to change my Apple ID just my password ***** open this computer, I had some work done on it for security

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Where would I find that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thats it, Thank you

Submitted: 4 months ago.Category: Mac
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Answered in 35 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,490
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 4 months ago
I am, I need to change the password ***** my computer, not my apple password
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

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Customer reply replied 4 months ago
I have done nothing, I know the password ***** want to change it
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

And this is to sign on to your computer?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you know what OS version you are running?

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Customer reply replied 4 months ago
No I am sorry, I'm not sure
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Have you recently updated?

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Customer reply replied 4 months ago
My husband can't remember. Is there a place I can find out?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Yes. Restart the computer holding the CMD + R and when it starts let me know what the installer is for.

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Customer reply replied 4 months ago
Sorry, I have to leave now,I thought I would have enough time. Can I talk to you later
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Yes

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