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Tried to install MacOS on my MacBook Air and got an error…

Customer Question
Tried to install MacOS...

Tried to install MacOS on my MacBook Air and got an error message that it could not be installed on the computer. Tried quitting installer but am unable to restart computer without getting the same error. What should I do

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

Cannot tell but I assume linx

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

Since yesterday when the computer was trying to update to MacOS. Followed instructions to shutdown the installer and also ran disk utility (no errors) and restart

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That is my only problem that I know of

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
You can also call me at(###) ###-####
Answered in 39 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,355
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 3 months ago
I am still waiting for guidance. You can call me at(###) ###-####
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

What is the error message?

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Customer reply replied 3 months ago
MacOS could not be installed on your computer. The path /system/packages/OSInstall.mpkg appears to be missing or damaged. Quit the installer to restart your computer and try again.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Do you have another mac?

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Customer reply replied 3 months ago
I have an IPad and a much older MacBook as well.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Are you trying to do an erase and install?

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Customer reply replied 3 months ago
I was asked if I had wanted to update the operating system and I said yes. I would gladly erase the update if I could. I am able to quit the installer but when I restart the computer it returns to the installer program and repeats the error messages.
Customer reply replied 3 months ago
Any hope?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Restart the computer and hold the option key and tell me what happens.

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Customer reply replied 3 months ago
Shows macOS installer Macintosh HD images and a chose network option
Customer reply replied 3 months ago
Currently the arrow points at the MacOS installer
Customer reply replied 3 months ago
Should I switch arrow to the Macintosh HD image instead?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Switch to Macintosh HD.

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