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Forgot my passcode to my apple ipad. Don’t remember

Forgot my passcode to...

Forgot my passcode to my apple ipad

Technician's Assistant: When did you last change your password ***** Apple ID?

Don’t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

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Answered in 4 minutes by:
3/9/2018
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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How about the computer you have is that Windows?

Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Mac Specialists are ready to help you
Ask your own question now

Please wait.

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http://www.justanswer.com/remotedesktop/join.aspx?Session=2b6b7503-5de7-4125-b657-22ff1333abde

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

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Customer reply replied 5 months ago
Do I click on screen connect client install

Yes please.

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Customer reply replied 5 months ago
I installed

What do you see on the screen now?

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Customer reply replied 5 months ago
ConnectEiseControl Free Trail-First thing at top of pagr

And then?

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Customer reply replied 5 months ago
Try ConnecWise Control what am I looking for
Customer reply replied 5 months ago
ScreenConnect Client-different options
Customer reply replied 5 months ago
We still connected

Yes, we are.

press control key and J together at the same time and you will find the downloads folder of your browser.

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And click on Elsinore. Screenconnect

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Customer reply replied 5 months ago
What do I look for
Customer reply replied 5 months ago
On a friends computer, little different than mine
Customer reply replied 5 months ago
Getting frustrated
Customer reply replied 5 months ago
How much longer will this take
Customer reply replied 5 months ago
R we still connected
Customer reply replied 5 months ago
You can cancel this charge! I will take this to a computer shop. Never has taken me this long before when I have paid for computer support
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,696
Experience: Training and Development at Scientifically Speaking
Verified

I will submit your cancel request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Customer reply replied 5 months ago
Thank you and the charge will be deleted right
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Satisfied Customers: 640
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Experience: Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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