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How do I initialize the My Passport Ultra with my MacBook…

Customer Question
How do I initialize...

How do I initialize the My Passport Ultra with my MacBook Air

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

Latest Sierra

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

I purchased a new drive and it does not show up. I use external drive for Time backups

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This Air is five years old

Submitted: 4 months ago.Category: Mac
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Answered in 2 hours by:
3/9/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 4 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,236
Experience: Several years of supporting Mac systems.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

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Thank you,
Jason

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Mac Support Specialist: Jason Jones, Mac Technician replied 4 months ago

When you plug the drive into the Mac computer, does the Mac indicate that it recognizes the fact that something was plugged into it or does it not even do that?

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