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I cannot update iOS. Error message is you are no longer

Customer Question
Hi Pearl,I cannot update...

Hi Pearl,I cannot update iOS. Error message is you are no longer connected to the Internet. Tried rebooting, Sam error

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

9.3.1

Technician's Assistant: When did you last reboot?

10 mins ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thats all ty

Submitted: 5 months ago.Category: Mac
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Answered in 5 minutes by:
3/9/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the device you are trying to update?

Please let me know

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