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My daughter made an imovie on her ipad for school and when I…

Customer Question
My daughter made an...

My daughter made an imovie on her ipad for school and when I try to export it I get the message that an error occurred. Not sure what to do. Thanks!

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Where can i find that?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

IOS 11.2.6

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not sure

Submitted: 1 month ago.Category: Mac
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Answered in 5 minutes by:
3/9/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,719
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What steps are you taking to export the movie and to where?

Please let me know

Thank you

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Customer reply replied 1 month ago
I am supposed to upload it to Vimeo, but Vimeo isn't an option when I click the up arrow.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Correct, you need to first put it on your computer then you can put it on Vimeo

Are you able to do that?

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Customer reply replied 1 month ago
I installed the Vimeo app on her ipad. Is that what you mean, or something different?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Now it is installed, open the app and you can then choose to upload the film

Let me know how you go please

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Customer reply replied 1 month ago
open vimeo app?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

yes

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Customer reply replied 1 month ago
I haven't been able to get the imovie to save, so it's not in my videos...only the clips I get an error message when I try to export.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

where is the movie at the moment stored?

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Customer reply replied 1 month ago
it is a project in imovie on the ipad
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Ok, and what happens if you try to save it?

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Customer reply replied 1 month ago
It say an error occured
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

are you editing it on the iPad? in iMovie?

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Customer reply replied 1 month ago
that's right
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Ok, hold the home and power buttons on the iPad until you see the apple logo then release.

Then open iMovie and then try to save it.

Let me know how you go please

Thank you

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Customer reply replied 1 month ago
34;An error occurred during export."
My daughter has a symbol in the file name -- could that be the issue?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

make the name simple and one word and try please

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Customer reply replied 1 month ago
I don't know how to rename it.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

When you export it you can choose the name

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Customer reply replied 1 month ago
I am not given that option. I click the up arrow and it starts exporting.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Where are you choosing to export to?

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Customer reply replied 1 month ago
Vimeo! We've been through this. I have to go. Any last ideas before I sign off?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

yes.. but as I mentioned, first just export it to the iPad please.

Do this

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Customer reply replied 1 month ago
I get the error every time I try to export. This was not helpful.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Did you do the steps I gave you, repeated below

hold the home and power buttons on the iPad until you see the apple logo then release.

Then open iMovie and then try to save it.

As you did not reply to these

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Customer reply replied 1 month ago
I did the steps. I did reply. I sent you the error message in quotes.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Thanks, ***** ***** not clear that the steps where done sorry.

Please go to settings, general, reset, reset all settings.

Then try to export to the iPad please

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Customer reply replied 1 month ago
its taking some time. are you ok to wait?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

yes it is ok

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Customer reply replied 1 month ago
Same error. I have to go. Please send me any other ideas so I can try later. Thanks!
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Have you put any slow motions parts in the clip?

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Customer reply replied 1 month ago
no
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Go to settings–>Privacy–> and seeing if your iMovie access to your camera roll is turned off: IF so, turn it on

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Customer reply replied 1 month ago
imovie isn't listed in privacy
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago
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Customer reply replied 1 month ago
If I click on Privacy and then Photos, I only see Drawing Pad and Vimeo listed
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

ok.. but it is not photos

Go to settings–>Privacy–> and see if your iMovie access to your camera roll is turned off: IF so, turn it on

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Customer reply replied 1 month ago
When I click on Privacy, imovie is not listed.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

When you go to export, what options do you get

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Customer reply replied 1 month ago
add to notes
icloud photo sharing
imovie theater
youtube
mail
other appls
copy to itunes u
drop box
Customer reply replied 1 month ago
also save to file
copy
save video
itunes
icloud drive
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Ok, choose youtube, does it work with that?

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Customer reply replied 1 month ago
it did not before. I have to sign off.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

ok

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