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My iPhone has simply died. the battery has been recharged…

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My iPhone has simply...

My iPhone has simply died. the battery has been recharged and is showing at 100%. However I can neither accept nor send calls or text messages. Emails,similarly do not come through. The screen shows that I am connected to WI FI

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

I can see the home icon but where do I find sleep and wake (I have an Iphone5)

Submitted: 4 months ago.Category: Mac
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Answered in 29 minutes by:
3/9/2018
Mac Support Specialist: Micky, Lead Systems Engineer replied 4 months ago
Micky
Micky, Lead Systems Engineer
Category: Mac
Satisfied Customers: 90
Experience: 10+ years experience, RHCE certified, Linux evangelist, analyst and programmer
Verified

Hello,

I understand your iPhone 5 seems stuck also if battery is charged 100%.

The Home button in the one on the bottom part of the iPhone with the square on it,

while the "Sleep/Wake" button in the one on the to and you use it to turn on the iPhone.

You can see a video on how to force reboot you iPhone here: https://www.youtube.com/watch?v=qqfe1Osmzi4

Once you restarted the iPhone, are you able to open any application or you can just see the display?

Best Regards

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