Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am locked out of my iPhone. I am locked out of my iPhone.

Customer Question
I am locked out...

I am locked out of my iPhone

Technician's Assistant: When did you last change your password ***** Apple ID?

I am locked out of my iPhone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't have a computer, can u do it and won't let me in my apple id

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
3/9/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the phone asking you to activate it? Or is it asking you for the 4-6 digit code?

Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iphone password has been reset but not by me. How can i
my iphone password ***** been reset but not by me. How can i reset it? I am locked out of my phone, However U can probably send me a reset phone # is(###) ###-#### thanks..carole mennie … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
I had to use an old iPhone 6 with apple id temporarily due
hi I had to use an old iPhone 6 with apple id temporarily due to IPhone ten malfunction. it stopped working and now is not responding stating it need my apple id the the apple id is not working , I ne… read more
Jon
Jon
Bachelors Degree
728 satisfied customers
I have a whole lot of Apple ID's with different passwords
I have a whole lot of Apple ID's with different passwords and I don't know any of them so I'm lock out of my iPad can you help? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
When we are trying to set up the Apple id it tells us it
When we are trying to set up the Apple id it tells us it can't save the info at this time to try again later. … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
Locked out of my iPad. Tried my user name and password but
Locked out of my iPad. Tried my user name and password ***** they show as incorrect. Screen says someone used the Find My iPhone link but I don't have an iPhone. … read more
Cris
Cris
62 satisfied customers
I forgot my Apple ID and password. I'm trying activate new
I forgot my Apple ID and password. I'm trying activate new service on my iPhone … read more
Mr.Med
Mr.Med
1,226 satisfied customers
I am locked out of my iPad. Lost my password for Apple ID.
I am locked out of my iPad. Lost my password ***** Apple ID***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I need help to the lock off my iPhone. I'm on my kindle I
I'm on my kindle I changed it last night but I for got my password … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
First-I'm technically challenger, just so you know.
first-I'm technically challenger, just so you know. attempted an update last Thurs. got messed up now am locked out of iphone. no car-can,t get to apple store. finally figured how to connect iphone co… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I'm locked out of my phone. It will not accept my ID and
I'm locked out of my phone. It will not accept my ID and password. It's an Activation Lock. … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
I can't activate my 4S cell phone because I don't remember
I can't activate my 4S cell phone because I don't remember my Icloud password … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I, I don't remember my Apple ID or password. Can u help me?
I don't remember my Apple ID or password. Can u help me? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
HELP HELP HELP I just did my update to my iphone and ipad. I
HELP HELP HELP I just did my update to my iphone and ipad. I have put in my apple password ***** it won't take it. Now it is wanting my ipad passcode and to my knowledge I don't have won. It has now l… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My iphone is locked up and it says it's lost which it's not.
My iphone is locked up and it says it's lost which it's not. I spoke to someone already. but I got cut off on my computer. … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
Was looking at some youtube videos and all of a sudden my
was looking at some youtube videos and all of a sudden my screen went to activation lock! I do not remember my password ***** this as its never done this before and I didn't write the password ***** n… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x