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Had e mail said a device was used not known and my Apple ID…

Customer Question
Had e mail said...

Had e mail said a device was used not known and my Apple ID was locked , the tried to rest it asked for phone social Security credit card etc. then it timed out

Technician's Assistant: When did you last change your password ***** Apple ID?

Social Security credit card etc. then it timed outAbout a year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

About a year ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to know if I was scammed and I need to call credit card bank etc.

Submitted: 4 months ago.Category: Mac
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Answered in 9 minutes by:
3/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

Are you able to sign into appleid.apple.com ?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
No it says closed out
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Can you give me the exact phrasing?

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Customer reply replied 4 months ago
That's what happened after I did the Social Security number credit card etc.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

There should never be a social security requirement

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Are you sure you went to appleid.apple.com?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

That is not legit. That is a scam email

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Customer reply replied 4 months ago
Any ideas what I should do about it after I gave them all my personal information I was an idiot
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Cancel your card and change your password ***** appleid.apple.com. As for your social there is not much you can do. Never give anyone your social unless you know why and who is taking it for what reason.

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Customer reply replied 4 months ago
I'm cancel my credit card now to call my bank and stuff also
Customer reply replied 4 months ago
Thanks have a good night
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