Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My phone iPhone 8 I forgot my Apple ID password. I don’t…

My phone iPhone 8...

My phone iPhone 8 I forgot my Apple ID password

Technician's Assistant: When did you last change your password ***** Apple ID?

I don’t remember I don’t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I was not aware of a reset tool

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
I am trying to erase another iPhone, But it won’t let me unless I sign in to my Apple ID
Answered in 15 minutes by:
3/9/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I have followed the steps on apples technical support page

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
Ok. I can’t install the app because I don’t know my Apple ID password

Are you doing this from your computer liked I told you to?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
2,492 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I got a new phone but forgot my Apple ID password. I think
I got a new phone but forgot my Apple ID password JA: When did you last change your password ***** Apple ID? Customer: I think it was about 5 months ago JA: Did you try resetting through Apple's onlin… read more
N Nguyen
N Nguyen
Master of Business
I can't sign on to Netflix. I was watching it last night but
I can't sign on to Netflix. I was watching it last night but for some reason it won't let me sign on and now I don't remember my password. … read more
Harry
Harry
2,046 satisfied customers
I am setting up my new iPhone 8. Everything went fine until
I am setting up my new iPhone 8. Everything went fine until I couldn't remember my Apple ID. When I tried to reset I was prompted to use my apple device passcode. When I use it, it won't work. I even … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I don't know my Apple ID. How can I find out what it is? I
I don't know my Apple ID. How can I find out what it is? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just got an 8 and I can't remember my apple ID password
I just got an 8 and I can't remember my apple ID password for***@******.*** … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I have a Apple iPhone 5s I don't use anymore because I got
I have a Apple iPhone 5s I don't use anymore because I got new Apple iPhone and I had the change the number and email and password. I have given the iPhone 5s to someone else and it's leaked to my iCl… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My Apple ID is not being accepted and any recent passwords
My Apple ID is not being accepted and any recent passwords are not bring accepted so I can reset password—my phone keeps requesting that I enter my Apple ID password ***** it won't accept and when I t… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I forgot my password on my iPhone 5 and don't know it on my
I forgot my password ***** my iPhone 5 and don't know it on my iPhone 7 I gave my son the 5 and we need to delete that password ***** he can set his up ... I NEED help … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
The iPad is locked. Activation lock requires Apple ID and
The iPad is locked. Activation lock requires Apple ID and password. I don't understand why it was shut down. I know the Apple ID but cannot remember password. It's been 4 years since I purchased it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,326 satisfied customers
My iPhone has just been updated and is now asking me for my
My iPhone has just been updated and is now asking me for my password ***** my touch ID. I don't know what password ***** ***** there I have tried four times and now I cannot access my phone at all. I … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have tried to get into my Apple iCloud account and it has
I have tried to get into my Apple iCloud account and it has locked me out I'm trying to get more storage … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Need to change Apple ID. Won't let me log into Netflix or
Need to change Apple ID. Won't let me log into Netflix or anything on Apple TV don't remember password … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I'm locked out of my account because I forgot my password. I
I'm locked out of my account because I forgot my password … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have somehow locked my IPhone. I don't remember. I don't
I don't know how. My phone is locked and I am using my IPad! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Forgot my Apple ID number. I don't remember. I'm a Luddite
I don't remember. I'm a Luddite with an iPhone 8 pluse. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I forgot my password to my iPhone and I don't have a
I forgot my password ***** my iPhone and I don't have a computer to restart … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
IPhone (Latest),iOS 10, issue two nights ago trying to enter
IPhone (Latest),iOS 10, issue two nights ago trying to enter 8 digit. Wracked, not phone is functional but asking Apple ID pad (whic chained yesterday). Now phone won't log in Apple. Smarter than me. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
How can I change my apple password? Don't think I ever
No. I'm 80 and don't know much about these things. Recently I got a message “Your Apple ID and phone number are now being used for iMessage on a new phone”. I got the 8 about a month ago. Apple sent me to Supportteq earlier this eve — they are selling an expensive service I don't honk I need. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x