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I want to change my numeric code and I forgot my Apple

Customer Question
I want to change...

I want to change my numeric code and I forgot my Apple psssword

Technician's Assistant: When did you last change your password ***** Apple ID?

Some time ago I am not sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It does not allow me to CV change it in settings

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/9/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago

****

Customer reply replied 4 months ago
Is this charge in zddl to the first $35?
Customer reply replied 4 months ago
I hope this is lifetime tech support!
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

This is Justanswer, I am a user of the site just like you, I am not sure about the payment or subscription related issue. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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Customer reply replied 4 months ago
Why can't you answer my phone problem to change the password?
Customer reply replied 4 months ago
I do not expect a call. Give written instructions!
Customer reply replied 4 months ago
I pd $60 and deserve a valid response!
Customer reply replied 4 months ago
This is a scam!
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

I am sorry you believe this is a scam. For the rest of us at JustAnswer we are proud of our 15 years of service to you. If you would like to see how our customers have rated us place check our our A+ rating at the Better Business Bureau.

For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

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Customer reply replied 4 months ago
I do want a full refund ! As you can see NO assistance was given at all. I will be reporting you to the FBI for wire fraud and the bank.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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