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I forgot my password for a pages document and can't open it.

Customer Question
I forgot my password...

I forgot my password ***** a pages document and can't open it

Technician's Assistant: When did you last change your password ***** Apple ID?

June or july of 20147

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 13 minutes by:
3/9/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have trusted phone number ‎(•••) •••-••63?

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Customer reply replied 4 months ago
what do you mean
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you have any phone number which end with 63?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have the phone number?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

You can now reset your password ***** one of your devices. A message with instructions has been sent to Larry’s iPhone(iPhone 8), Laurence’s iPad (iPad Air 2), and your other device. Please check and let me know.

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Customer reply replied 4 months ago
how does resetting my apple id help me open a protected pages document?
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

I am sorry, I think I am out of track. I am not sure about the protected pages document. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Customer reply replied 4 months ago
I forgot my previous password ***** pages.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you still need help though?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

If the document is password ***** there is not a way around that. Hence the whole have a password ***** privacy thing... It would be silly if there was a workaround. Do you understand?

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