Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an older iPad that has deactivated and I cannot get…

Customer Question
I have an older...

I have an older iPad that has deactivated and I cannot get it back on

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Not sure

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It said I tried to find my iPhone with it but I had not and it will not accept the password ***** tried. Just this morning it would not come on.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is not the iPad I am trying to get turned on and why do I need to put credit card info in to get help?

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
3/9/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

If you reset the Apple ID password ***** the iPad you can use the same Apple ID to reactivate the iPad.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
7,838 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot open iPad to read books, I don't know, Need to
I cannot open iPad to read books JA: What Operating System (OS) are you running on your iPad? Customer: I don't know JA: How long has this been going on with your iPad? What have you tried so far? Cus… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I'm having trouble getting on my i-pad., My 3 ye old
I'm having trouble getting on my i-pad., My 3 ye old grandson was using it. Then I tried to sign in a couple times. It wouldn't let me sign in. It gave me a 1 min wait and a 5 min wait and the said to… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
This morning I called my apple phone from my land line to
This morning I called my apple phone from my land line to find it quickly. the apple phone did not ring, so I thought my battery must not be charged. i found my jphone in my purse, but I had 80% charg… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I already explained this and gave my credit card info but
I already explained this and gave my credit card info but didn't get an answer. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My phone says apple id is deactivated why? Iphone 6 windows.
i changed my credit card due to fruad and entered a new card and i have made a purchase on it already of storage and have a receipt from apple but now i can't update any apps it just gives me that screen … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Left my iPad somewhere this morning and just discovered it
Left my iPad somewhere this morning and just discovered it was missing The place is closed and I cannot go to find my iPad to make sure it is still there … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
Cris
60 satisfied customers
My Apple ID has been disabled because I cancelled the charge
My Apple ID has been disabled because I cancelled the charge card that was associated with account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We are older and just got an iPad; we do not remember the
we are older and just got an iPad; we do not remember the Password ***** therefore cannot download any apps or even change the password ***** Help! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Apple Mac, an iPad & an iPhone6. my problem is
Hi Mike, My name is***** have an Apple Mac, an iPad & an iPhone6 … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My IPAD suddenly decided to come up with "choose a wi fi
Good morning, my IPAD suddenly decided to come up with "choose a wi fi network" when I turned it on. I do not have wifi, as we are in a black spot? We pay a monthly amount to Telstra to use what I thi… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I downloaded the 10.3 update to my ipad and iphone. ipad is
I downloaded the 10.3 update to my ipad and iphone. ipad is fine, but phone is locked on 6 digit code. i turned 2 way verifications off on ipad and its fine. but phone keeps asking for 6 digit code.it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
On my IPad and I phone I cannot send outgoing mail.My
Hi,on my IPad and I phone I cannot send outgoing mail.My outgoing server is smtp.aol.com. The problem is thatwhen I press the outgoing server only the server lights up not the host name or user name o… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm very upset. I was on Facetime this morning and when I
I'm very upset. I was on Facetime this morning and when I came home tonight I tried getting on and it won't let me. I have to put my ID and password ***** then his Sign in and nothing happens. No on c… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I had downloaded ios9 on my iPhone 6. After that I was told
I had downloaded ios9 on my iPhone 6. After that I was told to make payment thru my old Credit Card. I do not have that CC anymore, But when I tried loggging into Apple, it would not take my password.… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I forgot my AppleID password, and I want to erase all data
I forgot my AppleID password, and I want to erase all data so I can give my Iphone to my daughter-in-law, can you help me?… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My Apple iPad will not get my comcast mail but it updates on
My Apple iPad will not get my comcast mail but it updates on my apple I phone. I have matched all the setting on iPad and iPhone and they are the same. Same internet connection. I get my gmail on iPad… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x