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I accidentally dropped my iPhone and the screen cracked and…

Customer Question
I accidentally dropped my...

I accidentally dropped my iPhone and the screen cracked and it’s not doing anything. My phone is still under Apple warranty; will it cover this?

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes it won’t even let me turn it off, can’t answer calls ,can’t do anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That’s it

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/8/2018
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 702
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago

Which model of iPhone do you have?

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