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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need a new password. About one month ago, but the system

Customer Question

I need a new password
JA: When did you last change your password ***** Apple ID?
Customer: about one month ago, but the system will not accept my old or new password
JA: Did you try resetting through Apple's online account reset tool?
Customer: No
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Aparna Indresh replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Aparna Indresh replied 8 months ago.

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.