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I can not reset my password. I tried today. I don’t think so…

Customer Question
I can not reset...

I can not reset my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t think so

Submitted: 4 months ago.Category: Mac
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Answered in 4 hours by:
3/8/2018
Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,792
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your Apple ID question.

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Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 months ago

This is a two-step process.

1: To recover first your Apple ID, then its password ***** go to this page:

https://iforgot.apple.com/appleid#!&section=appleid

and follow the process it recommends, to recover your Apple ID.

2:
Then with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'. And continue with the process, carefully and step-by-step, to recover your password *****

If this answers your question, please rate my answer. A five-star rating would be appreciated!
(If you need more info, or have any comments, use Reply To Expert to respond.)
Thanks.

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Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,792
12,792 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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