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I upgraded to High Sierra and upgraded my Office 365 Word
I upgraded to High Sierra and upgraded my Office 365 Word for Mac 2011 from 32 bit to 64 bit. Most of my old 32 bit Word docs transitioned smoothly to 64 bit. But one doc -- my diary dating back to 20… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I tried to upgrade my osx with High Sierra and ran into
I tried to upgrade my osx with High Sierra and ran into loads of problems....my internal hard drive is OWC 1tb hard drive and has been great up to now, however I am unable to upgrade to high sierra. I was then told that I need to replace the disk that came with my MacPro (late 2013) which now also is showing a firmware issue and has even lost its identity....it shows as a Media type Generic and not a ssd drive. I put the original back into my mac and its fan was going crazy....and would not turn on. I then put back the OWC disk and securely formatted it. My start up disk is now an external drive (the original mac drive) I would like to upgrade to high sierra with my Owc 1tb drive … read more
Harry
Harry
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I have a MacBook Pro OS 10.9.5. How do I copy photos from my
I have a MacBook Pro OS 10.9.5. How do I copy photos from my iCloud onto my computer? … read more
Jon
Jon
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Got alert message. 27” iMac High Sierra 10.13.4. A few days.
Apple HDD ST1000DM003 - Z1D2HS7V is exceeding SMART warning levels.… read more
Ashik
Ashik
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Another small (I hope) problem. Bought Office 365. Got an
Another small (I hope) problem. Bought Office 365. Got an e-mail (Office 2011) with an "Install" button. This opens Safari which immediately crashes.… read more
David
David
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Have bought Office for Mac 16 but it wouldnt down load. I
have bought Office for Mac 16 but it wouldnt down load. I then tryed to upgrade but tried to install Hight sierra instead of Sierra. Now its all frozen....can you help please? … read more
Michael
Michael
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I upgraded my imac pro laptop to high sierra and now nikon
i upgraded my imac pro laptop to high sierra and now nikon transfer for nikon d600 wont work … read more
Russell H.
Russell H.
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AppUpdater guit err msg. IMac os High Sierra 10.13.3.
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Justin Johnson
Justin Johnson
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I have a Mac with with OS 10.95 and using Word for Mac 2011
I have a Mac with with OS 10.95 and using Word for Mac 2011 version 14.7.7 . I want to update my Mac to High Sierra and my Word for Mac from Word for Mac 2011 to Word for Mac 2016. Should I install Hi… read more
Justin Johnson
Justin Johnson
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I started to upgrade my iPhoto but got a pop up saying i
I started to upgrade my iPhoto but got a pop up saying i don't need the upgrade tool. How do i revert back to my original setting on my mac elcapitan … read more
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Trying to create a new account with Skype and we do not have
Trying to create a new account with Skype and we do not have a smart phone to receive a text message to get started. We do have an email address … read more
Kamil Anwar
Kamil Anwar
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I have QuarkXPress 7.01. I just upgraded to High Sierra,
I have QuarkXPress 7.01. I just upgraded to High Sierra, redid the Preferences file and replaced the color files which I had error messages for, but I still cannot open any of hundreds of documents I … read more
Jeremy K
Jeremy K
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Need eye-fi installation software for iMac running high
need eye-fi installation software for iMac running high sierra … read more
Josh
Josh
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My computer is fine but I am having a hard time with the new
my computer is fine but I am having a hard time with the new Skype. I really liked the old Skype better. how do I get it back on my MAC computer. I don't do anything with Skype on my cell phone comput… read more
Mr.Med
Mr.Med
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My entire inbox was suddenly erased. MacOS Sierra. Turning
My entire inbox was suddenly erased JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: macOS Sierra JA: Have you installed any updates recently… read more
Richard
Richard
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I've been using Safari with my Mac with no problems until it
I've been using Safari with my Mac with no problems until it sent message, Can't work with my O/S Sierra vs. 10.12.4 . How do I re-install a Safari update that will work with my O/S? Can you do? I'm 9… read more
Justin Johnson
Justin Johnson
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I have a MacBook Pro (17-inch, Early 2011). Sierra 10.12.2,
2011 My issue is that I've just replaced the SATA HDD that sits in the old SuperDrive casing, as I have replaced the original HD with an SSD. So the SATA HDD that I've replaced now can't be initialised. … read more
David
David
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Let me begin by saying that I'm not a very tech savvy
Let me begin by saying that I'm not a very tech savvy person. Every operation on my Mac, including the web, works very slowly or just sits with that color wheel turning and turning. If I quit Safari e… read more
Ashik
Ashik
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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