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I can’t update my id password. The credit card is an old one…

Customer Question
I can’t update my...

I can’t update my id password. The credit card is an old one I have no more

Technician's Assistant: What device or product does this involve?

Apple I pad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don’t know how do I find out?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Following instructions given me when I say I’ve forgot my I’d password.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I guess not

Submitted: 4 months ago.Category: Mac
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Answered in 35 minutes by:
3/8/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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