Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was editing photos, was distracted for an hour, cam back…

Customer Question
I was editing photos...

I was editing photos, was distracted for an hour, cam back to find a white screen with the apple in the middle, and a note blew it saying : “Installation is in progress. Calculating time remaining.... with the “thermometer “ stuck at about 3/4 complete. I left it for an hour with no progress! Then turned it off. If I turn it back on I get to the same screen and no farther. Virus or other hack?

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Not sure but I do it whenever m told to, certainly within 30-60 days. Device is a 5 year old iMac

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don’t think so. I only use this device for photo and movie editing (occasionally check email) nowadays at home I fairly frequently get an evanescnt note that another device is on or recently used my home WiFi but it is always described in a way that makes me think it lives here.

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 42 minutes by:
3/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I can't boot the computer past this screen and I'm worried that something nefarious may be happening as I don't remember asking for or authorizing any "installation" i was just editing photos on a program called Affinity Photo, left the job four an hour and came back to this notification that as installation was in progress. How do I get past this screen ?
Customer reply replied 4 months ago
I can't securely connect because I can't turn on the computer. I'm communicating with my Android phone.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok. The next step to resolve this is a reinstall. Something has broken in the update and the reinstall will repair it.

Reinstall Instructions

1. Turn on or restart your Mac, then immediately hold Command (⌘)-R

2. Release the keys when you see the Apple logo or a spinning globe.

3. When you see the macOS Utilities window, click Reinstall macOS.

Please let me know if there is anything you need during this process.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm locked out of my iPad and don't know the password it's
I'm locked out of my iPad and don't know the password *****'s asking me, it's not the usual number code .... … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I had my Visa card stolen and have a replacement card. How
I had my Visa card stolen and have a replacement card. How do I update my Apple TV account to change the credit card details? … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
The Mac can't connect to iCloud because of a problem with.
The Mac can't connect to iCloud because of a problem with***@******.*** … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Kay Sanders here, The appletv 4k is not being found by my
Hey Jeremy, Kay Sanders here, The appletv 4k is not being found by my computer nor did it down load all the music… read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
, When I upgraded from Mountain Lion to Yosemite, and from
Hi, When I upgraded from Mountain Lion to Yosemite, and from iMovie 9 to iMovie 10.0.6, i thought my movie projects would follow. They are there, but many of the clips I made the movie from are missin… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I currently have 9 previously watched movies in the Downloads
I currently have 9 previously watched movies in the Downloads section of my iTunes app that no matter what I do can't be deleted. They are taking up so much of my iPad's memory that I can no longer do… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Hi There. New user since AppleTV became available. How do
Hi There. New user since AppleTV became available. How do I get my photos from my computer to my series 4 Ipod and my AppleTV?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I WAS INSTALLING THE LATEST OPERATING SYSTEM SUOOPRT AND
I WAS INSTALLING THE LATEST OPERATING SYSTEM SUOOPRT AND AFTER 1 HOUR DECIDED IT WAS TIME TO GO TO BED. tHE MACHINE AFTER 8 CONTIOUS HOURS HAS NOT UPDATED THE SOFTWARE AND TELLS ME THAT IS VERIFYING T… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I have been trying to sync my replacement iphone 4s with my
I have been trying to sync my replacement iphone 4s with my mac (OS lion) since three days ago. After syncing for 18 hours, I gave up and unplugged my phone. The apps started to gradually uninstall. I… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Ok,,, Id like to have another attempt at Organising my Photos,,,I
Ok,,, Id like to have another attempt at Organising my Photos,,, I use Windows 7 I have about 1500 photos (not huge) I have a iPad and iphone Is it possible to have things sync in such a way that ever… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Apple TV will sync all my photos and music from iTunes but
My Apple TV will sync all my photos and music from iTunes but it will not sync any TV programmes or movies. Please help!… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My 6 month old iPad 1 is more and more frequently turning itself
My 6 month old iPad 1 is more and more frequently turning itself off and a downloaded game of scrabble is not longer accessable. What's going on?… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Hi, My imovie suddenly quite and when I opened it back up,
Hi, My imovie suddenly quite and when I opened it back up, all of my edits (from 7 hours of working) were no longer there. All that was left were my original clips. Any way to retrieve all of my work?… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I edited some AVCHD (sony) footage in imovie 09 and produced
I edited some AVCHD (sony) footage in imovie '09 and produced a DVD with iDVD (professional setting)-- but the quality is terrible. (Moire, severe "jaggies" on all high contrast lines, extensive disto… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am producing dvd slideshows with ken burns effect, produced
I am producing dvd slideshows with ken burns effect, produced in iphoto and transferred to idvd for dvd creation. The finished product has waves in the video portion which is very distracting. How to … read more
Brian
Brian
Apple Consultant. FileMaker Developer.
Some college
69 satisfied customers
Im having trouble downloading my movies into Final cut pro
I'm having trouble downloading my movies into Final cut pro 7. The computer doesn't see the camera? I'm lost as to what to do.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have an IMac G5, PowerMac 12,1 (added 2 gigs of ram & Leopard).
I have an IMac G5, PowerMac 12,1 (added 2 gigs of ram & Leopard). I am editing home movies. I have managed to reformat to mp4, download to my computer, edit my videos and the last thing to do is to li… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
In iMovie, 6 & 8, when trying to put in an image (still) from
In iMovie, 6 & 8, when trying to put in an image (still) from a Sony HD Handycam 1080i, and applying my zoom and pan, say 10 seconds worth, upon playing back in preview, and subsequently on burned DVD… read more
GBoudreau
GBoudreau
Web Applications Developer
Bachelor's Degree
46 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x