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My Apple ID has been disconnected. IPhone 7 plus. For about…

Customer Question
My Apple ID has...

My Apple ID has been disconnected

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone 7 plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

For about month. I've got on my settings and tried to fix it there. I'm not very good at fixing cell phones!! Lol

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It won't let me get into my app store and purchase anything or up date

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
3/7/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 435
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I know whether you want to reset your password? Is your Apple ID password *****?

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Customer reply replied 2 months ago
it works still
Customer reply replied 2 months ago
I don't have theoney for that!!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

If I understood correctly, you are trying to login again with your Apple ID and password, am I right in saying that?

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Customer reply replied 2 months ago
I try to purchase stuff on my app store or up date cause I have a lot of apps that need updated It says my Apple ID is disabled
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

For some security reason, you Apple ID may be disabled. Let me try my level best to reset your Apple account. But I am not 100% confident with that. Please help me with the Apple ID.

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Customer reply replied 2 months ago
My Apple ID is Eleanor5566!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I have the complete Apple ID?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Enter your trusted phone number to continue.

‎(•••) •••-••57

May I know whether you have a phone number that ends with 57?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

When I tried to reset the account. I got the message saying,

You can now reset your password ***** your iPhone.

A message with instructions has been sent to iPhone (iPhone 7 Plus).

In that case, I suggest you can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-****. They are available from 7AM to 10PM CST 7 days a week.

IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an advisor again say "Yes".

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Customer reply replied 2 months ago
No it's saying my payment method can't be use
Customer reply replied 2 months ago
It's still disabled! Is it my debit card cause it says my payment method?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Without the password, we cannot manage and edit the account information. Only if we reset it, we have more chances of getting into the account to update the payment information

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Customer reply replied 2 months ago
Okay
Customer reply replied 2 months ago
If you have to reset it that's ikay
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

I have tried to reset it. While I reset, I got this message

You can now reset your password ***** your iPhone.

A message with instructions has been sent to iPhone (iPhone 7 Plus).

So like I said earlier, you may have to contact the Apple Account Security Team

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Customer reply replied 2 months ago
K thanks
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

I would be happy if you reach us back to update us after contacting the Apple account security team. Thank you

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Customer reply replied 2 months ago
How do I get 40 dollars back since this didn't fix my problem?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

I am also a user of this site like you. You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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