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Trying to DL Flash. Do not have password and. Apple OS X. EL…

Customer Question
Trying to DL Flash...

Trying to DL Flash. Do not have password *****

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple OS X

Technician's Assistant: What kind of Apple device do you have? What version of OS X are you running?

EL Capitan

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Geek squad but they need a password ***** do not have one. Can we just start from scratch?

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I do not have flash and need it for other programs. The pass word is lacking and probably$$$$$,need answers to both problems
(###) ###-####
Customer reply replied 4 months ago
Thank you!
Answered in 1 hour by:
3/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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