Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I changed my password due to someone trying to hack my

Customer Question
I changed my password...

I changed my password ***** to someone trying to hack my account. Now it tells me that is the wrong password. Also I work at a church and somehow my personal email got crossed with the church email. I can't seem to separate the two.

Technician's Assistant: When did you last change your password ***** Apple ID?

Just a few days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I dont know how to do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If I totally delete my personal account at the church will that affect my iPad

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
How much will it cost for remote access?
Answered in 1 hour by:
3/8/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

$39

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I reset my ID and Password to get a free app and I am
I reset my ID and Password ***** get a free app and I am reading that both are incorrect. I've been working on this for about 45 minutes. Totally frustrated; please help. Thank You! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Just bought new I pad cannot send e mail it says a copy has
Just bought new I pad cannot send e mail it says a copy has been placed I your outbox no password *****… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disabled passcode no computer to use. Just brought it. How
Disabled passcode no computer to use JA: When did you last change your password ***** Apple ID? Customer: Just brought it JA: Did you try resetting through Apple's online account reset tool? Customer:… read more
Cris
Cris
60 satisfied customers
Great I cannot send mail on my iPad it say wrong password. I
Great I cannot send mail on my iPad it say wrong password … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We have an older I-pad and it all of a sudden is asking for
we have an older I-pad and it all of a sudden is asking for a password ***** activate the device. We had an apple ID and password ***** down but it does not seem to work. I just keeps saying incorrect… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I bought a new apple ipad and set it up myself. When I was
I bought a new apple ipad and set it up myself. When I was setting it up the screen to create a password ***** came up. I did the touch screen thing and was able to read LDS scriptures, and watch LDS … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Some how my Ipad has locked me out. Can we reset the
Some how my Ipad has locked me out. Can we reset the passwaord … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,326 satisfied customers
I visited an apple store yesterday in Mississippi to unlock
I visited an apple store yesterday in Jackson Mississippi to unlock my iPad and talked to a rep from apple . I think her name was jean. She told me that she would send instructions today st approx 1 p… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
We are inadvertently locked out of our ipad. we are not sure
We are inadvertently locked out of our ipad. we are not sure of our email address or our password. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My ipad has activation problem, cant log in. God knows. Dont
dont know what u mean. the ipad needs activation but phone ok, my email is icloud … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a new MacBook Pro and an older I-pad. My e-mail comes
I have a new MacBook Pro and an older I-pad. My e-mail comes from cox. We successfully changed the passwords on our two e-mail accounts and we are receiving e-mails one the MacBook Pro but not on the … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Someone put a lock on my ipad and I need to get it off by
someone put a lock on my ipad and I need to get it off by reseting the password ***** it wont let me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am letting my neighbor use my iPad which I don't use
I am letting my neighbor use my iPad which I don't use anymore. How can she put her email address in my iPad? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I am locked out of my iPad. The reason given is I used my
I am locked out of my iPad. The reason given is I used my iPad to find my phone. I did not do that. I typed the last known password ***** it won't accept it. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I can't remember my apple password. 2 years ago. How do I
I can't remember my apple password JA: When did you last change your password ***** Apple ID? Customer: 2 years ago JA: Did you try resetting through Apple's online account reset tool? Customer: How d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am having problems with my Apple Id..someone was trying to
I am having problems with my Apple Id..someone was trying to sign in with my Apple Id from Toronto. IT showed up on my phone and it tells me to sign in with a code. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPad is suddenly on activation lock I have the correct
My iPad is suddenly on activation lock I have the correct e-mail address but I cannot remember the password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have been hacked. I'm not sure how to change my password.
I have been hacked. I'm not sure how to change my password. I have tried but no luck. My email is***@******.*** … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x