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I am looking to activate the Pages app on my I Pad pro.

Customer Question
I am looking to...

I am looking to activate the Pages app on my I Pad pro. However they are saying my Apple ID or password ***** both are wrong. I thought as of Nov. 2017 I had created a new password ***** my I pad pro & I phone as well

Technician's Assistant: When did you last change your password ***** Apple ID?

I thought in Nov. 2017

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No thank you I will try that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 1 month ago.Category: Mac
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Answered in 2 hours by:
3/7/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 month ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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