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I am locked out for my apple password. They told me it would…

Customer Question
I am locked out...

I am locked out for my apple password. They told me it would be 48 hrs. but I still have no word after several days.My case number ***** ***** My tech. does not answer and left this address. Please help. this Password ***** 5 devices and my cloud.

Technician's Assistant: When did you last change your password ***** Apple ID?

Two weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to get this resolved with anew password.

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Just want new password
Customer reply replied 4 months ago
Can someone get back to me? Not getting an answer
Customer reply replied 4 months ago
How much longer?
Answered in 1 hour by:
3/7/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
I was able to get someone at Apple care on phone to help. Thank you
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

For further inquiries, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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Customer reply replied 4 months ago
No thanks
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