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I can't remember my passcode. I've only had this device for…

Customer Question
I can't remember my...

I can't remember my passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I've only had this device for a couple weeks and I maybe changed it a week ago. But when I use my fingerprint to open it, it asks me for a passcode and I thought I made a 4 digit passcode but now it wants 6 digits. This is my first apple

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. and I could not get it to reset

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't believe so. If I had a passcode, I would be able to get in.

Submitted: 4 months ago.Category: Mac
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Answered in 54 minutes by:
3/7/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

Have you tried 123456 as passcode?

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Customer reply replied 4 months ago
That does not work.
Customer reply replied 4 months ago
Can't you just explain how to fix it online.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

The only way to fix it is by resetting your device using iTunes application by connecting it to a computer

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Customer reply replied 4 months ago
If I get the 7 day free trial. Is it free?
Customer reply replied 4 months ago
No thank you
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

I'm not sure about the membership information. You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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Customer reply replied 4 months ago
Ok.Im not paying $62.
Customer reply replied 4 months ago
$52
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

Please contact this number for any payment related issues 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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