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I cant sign into my apple account I forgot my password. I…

Customer Question
I cant sign into...

I cant sign into my apple account I forgot my password. I cant get into itunes of icloud

Technician's Assistant: When did you last change your password ***** Apple ID?

The only id i have is to sign into my iphone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I dont know how to do it

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/7/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

May I have your Date of Birth for verification purpose?

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Customer reply replied 4 months ago
August 21, 1937
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

When I tried to reset your Apple ID, it says

Your does not match the security information on file

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 4 months ago

It says the Date of Birth is incorrect

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Customer reply replied 4 months ago
please help me with my question.Where is the expert? I have been waiting for 45 minutes. The date of birth is correct
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Do you still need help here?

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Customer reply replied 4 months ago
I need help getting a password ***** Icloud and itunes. My birth date is correct. I dont know where you are getting your information from.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

Are you talking to me on a computer?

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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 4 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Good afternoon, I will gladly help you. Do you have access to the AOL account that you used to sign up for your Apple ID, the***@******.*** address?

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