Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I attempt to go to Apple itunes, it asks for my apple ID,

Customer Question
I attempt to go...

I attempt to go to Apple itunes, it asks for my apple ID, which I type in. It doesn't take, so I reset and type in new password. doesn't take

Technician's Assistant: When did you last change your password ***** Apple ID?

1 minute ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know what that is?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, thank you

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/7/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Are you guys going to answer or just try to upsell me on more stuff?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have been locked out of my iPad. I tried (unsuccessfully)
I have been locked out of my iPad. I tried (unsuccessfully) to change my password, but it still would not let me in. Now I have changed it so many times, I don't know which one to use! … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
The password I entered two weeks or so ago, quit working,
The password ***** entered two weeks or so ago, quit working, and you asked for a new one. I put in a new one, I assume for Apple, iTunes, iCloud, Etc … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
At the last update I entered a passcode and didn't write it
At the last update I entered a passcode and didn't write it down - I thought I could remember it! Well, now I can't get into my ipad because whatever version of what I thought it was doesn't work. I d… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I did the up date for the pass word I put in all (o) I don't
I did the up date for the pass word I put in all (o) I don't like passwords now I can not use my phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I've tried too many times to sign in and I can't remember my
I've tried too many times to sign in and I can't remember my security questions to open my iTunes on my pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I received a phishing email from iTunes and unfortunately
I received a phishing email from iTunes and unfortunately gave my Apple password. Please remove it for now … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Apple ID didn't work. I reset and still not working. Says in
Apple ID didn't work. I reset and still not working. Says in locked out … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I've reset my I phone and it keeps asking me for my appleID.
I've reset my I phone and it keeps asking me for my appleID. when I put it in it says it's wrong. It pops up with my daughter's apple ID which makes me think that it wants me to put in her password. s… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
The computer won't restore from a backup because it doesn't
The computer won't restore from a backup because it doesn't recognise my password … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My daughter gave me her iPad and I cannot get pass the id
my daughter gave me her iPad and I cannot get pass the id and password. she said something about going to ITunes on the PC and that would reset everything. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need to retrieve the password to my Apple ID, I don't
I don't know, never I only ever had one, but I've forgotten it. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
We just purchased two new iPhone 7S phones. We are setting
We just purchased two new iPhone 7S phones. We are setting up the first one and entered all the appropriate data. While using the phone we keep getting a pop up message to sign in to the iTunes store.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't recover my apple password, Just tried minutes ago,
the last message minutes ago say account recovery in Progress..."it will take a few days" they say … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have multiple (at least 2) Apple IDs and passwords. This
I have multiple (at least 2) Apple IDs and passwords. This main problem with this is that when I set up my first ASpple ID 10 or so years ago, my email address identifier was a "Comcast" email address… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I had to disconnect my account because of a charge that
I had to disconnect my account because of a charge that wasn't authorized. Now I'd like to reopen or get a new account but don't know we're or how to begin… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Tx response. Unfortunately the recommended steps which we
Hi, tx for ur response. Unfortunately the recommended steps which we took on several occasions are not working. What steps should we take next? Looking forward.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am getting the "An SSL error has occurred and a secure connecti
I am getting the "An SSL error has occurred and a secure connection to the server cannot be made." and can go no further when signing on to iCloud through my iPad. Can you help me with this?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x