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Need my iPad password. I never changed it

Customer Question
Need my iPad password. ...

Need my iPad password.

Technician's Assistant: When did you last change your password ***** Apple ID?

I never changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/7/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

Do you mean passcode?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
Is passcode and password ***** same thing?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

No. Passcode are 4 to 6 digits and Passwords are longer letter number combinations.

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Customer reply replied 4 months ago
I guess I need a pass code.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you have a computer you can plug your iPad into?

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Customer reply replied 4 months ago
No
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You will need that at a minimum or remember your passcode.

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Customer reply replied 4 months ago
Why do I need a passcode if I have a password?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

the passcode is for the device. password ***** ***** your account.

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Customer reply replied 4 months ago
Well, it seems we can go no further. Did the password ***** entered going to work?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Can you access your iPad at all?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

There where is this password ***** issue?

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Customer reply replied 4 months ago
When my daughter tried it, it didn’t work.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok it is a password ***** not a passcode. Where is it asking you for this password?

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Customer reply replied 4 months ago
I think I will stop for now and ask her what went wrong. Thank-you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You're welcome.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

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