Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have an ipad 4. I need to get up. Upsdates. I have had it…

I have an ipad...

I have an ipad 4. I need to get up

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Upsdates

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I have had it off for an about 5 months

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Is now 10.3.3

Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/7/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

What do you mean by get it up?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Get it up and running. How do I get lAteat updates.

Well the iPad 4 only goes to 10.3.3, Are you trying to get it past there?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I need updates. Usually they show up in settings.

10.3.3 is the latest for that iPad. There are not more updates.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I need to go beyond 10.3.3

I am going to say this in a different way. You cannot. Won't happen. Never going to happen. It is to old.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I need to get my messages to populate. My ipad. They are not received on I pad. A tech person told me I had to get updates or it won’t work. I do not use ipad for email.
Customer reply replied 4 months ago
Can you check the exact model I have. I think it is ipad 4

Where do you get messages from? Also that tech person may have just been nice and not told you you need newer tech. I am honest and want you to get what you want done. Ya know?

Ask Your Own Mac Question

The serial number is ***** settings. What is the serial number?

Ask Your Own Mac Question
Customer reply replied 4 months ago
Messages through Verizon I guess. Works fine on my I phone 7
Customer reply replied 4 months ago
Model A148
Customer reply replied 4 months ago
A1458. Sorry

Are you signed into iMessage in settings?

Ask Your Own Mac Question

On both devices?

Ask Your Own Mac Question

Sign out and back in on both devices and then send a message. They will not retroactively show up.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Ok. Will try that

Ok

Ask Your Own Mac Question
Customer reply replied 4 months ago
Oddly the measage sent to iphone from ipad did not go through. The one from iphone went to my ipad.
Customer reply replied 4 months ago
Serial number DMPL3C29F184

Can someone send you a message to your phone to see if it comes through on both devices?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I did. I sent a message from ipad and reply came back from sender. Neither sent or received texts showed up on iphone.

Are you certian that iMessage is on on both devices and you are using the same account?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I only have one account. Is the same on both,
How can I check to make sure that everything is turned on that needs to be turned on?
Customer reply replied 4 months ago
did you check to see if I have an Ipad 4 or not? or can you?

Use this guide: LINK

Ask Your Own Mac Question
Customer reply replied 4 months ago
everything is set up correctly. (from yesterday and days before)
Customer reply replied 4 months ago
it is set up properly

You can try turning stuff off and back on.

Ask Your Own Mac Question
Customer reply replied 4 months ago
OK will do that now
Customer reply replied 4 months ago
do you know what ipad I have from the serial number I gave you? might that give a clue about getting the messages to show on both devices?

4th gen wifi only ipad

Ask Your Own Mac Question
Customer reply replied 4 months ago
well. does not seem to synch phone to ipad for messages. Nothing that can be done I guess.

Are all the messages text or imessage?

Ask Your Own Mac Question
Customer reply replied 4 months ago
text messages are what I have always used.

The older OS may not handle text messages in green.

Ask Your Own Mac Question
Customer reply replied 4 months ago
it worked perfectly well and synched with phone up to early fall of 2017

That is when iOS 11 came out.

Ask Your Own Mac Question
Customer reply replied 4 months ago
OH...cant put that into the ipad I have. Is it a 4? I guess.

Correct

Ask Your Own Mac Question
Customer reply replied 4 months ago
well the riddle is solved.
thanks for your help Justin. Much appreciated
jonathan

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My I-pad Will just click off for no apparent reason. Don't
My I-pad Will just click off for no apparent reason . … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have older Ipad that has ios 10.3.3 software and will not
i have older Ipad that has ios 10.3.3 software and will not download newer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a IPAD 4th Generation Model A1460 with IOS 10.3.3 and
I have a IPAD 4th Generation Model A1460 with IOS 10.3.3 and have downloaded the AFL Fantasy 2018 app but its not performing properly. It keeps booting me out. I have done all the things necessary. De… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Trying to change from IOS 10.0.3 to 10.3.3 or higher...I'm
trying to change from IOS 10.0.3 to 10.3.3 or higher...I'm logged in, to IOS 11, hit download and install....and entered my passcode and it looks like it is downloading,but this has been since 2:00...… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Want to revert back to iOS 10.3.3. 7s plus 12.2.5. About 2
About 2 or 3 weeks since update but I always wait and update old phone first and tried a revert from a site but said it couldn't be done in iTunes cuz wasn't a signed firmware … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
We have 2 iPads--a new iPad Air and an old iPad 4. They
We have 2 iPads--a new iPad Air and an old iPad 4. They constantly disconnect from our Wi-Fi. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It is tied into my husbands and I don't know how to undo it.
It is tied into my husbands and I don't know how to undo it … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Screen was locking up on iPad Pro went to apple they updated
Screen was locking up on iPad Pro went to apple they updated to 11 lost app due to app not upgrading to 11. The app is not supported and I lost all the invoices for this year. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My iPad mini sends duplicate emails one minute apart. my
my iPad mini sends duplicate emails one minute apart. my email goes through Outlook in the cloud (@msn.com). how can I correct that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Cannot download iOS 10.3.3 on iPad dmpkl4mzf18y, Currently
Good afternoon, cannot download iOS 10.3.3 on iPad dmpkl4mzf18y … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have just purchased a new ipad mini and I can find the
I have just purchased a new ipad mini and I can find the "newstand". Where do I look to find it? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My name no longer appears on other iPads. My friends cannot
My name no longer appears on other iPads. My friends cannot send me lives … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I should have the latest version a few days ago it was
I should have the latest version a few days ago it was updated and working fine. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I haven't been on my iPad for 3 days, and now it won't
I haven't been on my iPad for 3 days, and now it won't accept my thumbprint or my password … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My iPad screen is now 'locked' in some sort of x-ray mode.
My iPad screen is now 'locked' in some sort of x-ray mode. It has been flashing in and out of it about a month. Now it does not return to normal colors. I have unsuccessfully rebooted several tines Te… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I put in a four number password XXXXX Saturday and cant remember
I put in a four number password XXXXX Saturday and can't remember what numbers i used so now my ipad is locked up - can I get a new password? I have had this ipad for about two years and never had thi… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
i can not get my iPad to turn on I used it earlier to do address
i can not get my iPad to turn on I used it earlier to do address search and check my email it was at 37% battery I turned it off while I worked on my computer ( work ) off about 3 hours I tried turnin… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I have an my ipad for 1 year and 1 month. Im not able to recharge
I have an my ipad for 1 year and 1 month. Im not able to recharge it. Have tried a friends cord that goes from my pad to the charger but is still not recharging. What do you suggest I do now..… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x