Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I think I have two problems: I am using an iMac with the MS…

I think I have...

I think I have two problems:

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am using an iMac with the MS Office. Problem 1: I have both installed MS Office for Mac 2011 applications, plus I have an Office 365 subscription. I am not sure which one is active for me - they do seem to work together.

Technician's Assistant: What Operating System (OS) are you running on your iMac?

One minute...

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

It is OS Sierra 10.13.3.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My second problem is that I am having trouble locating the commands to do an email merge.

Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/7/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,944
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about two problems. I've only just come online now and would like to assist you with your question.

Which one would you like to resolve first?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Hi, Justin. I would like to resolve the Office for Mac 2011 vs. Office 365 question first.
Customer reply replied 1 month ago
I am wanting to send out a batch of merged emails using Word. However, I cannot find the correct menu choices to allow me to do that in Word for Mac 2011.

Have you used this guide:

LINK

Ask Your Own Mac Question
Customer reply replied 1 month ago
Thanks, ***** ***** have some similar instructions from Microsoft. The problem is that there is no command to locate the Select Mail Merge > E-Mail Messages, so I can only print individualized postal letters.

This is not a thing?

  1. Switch to the Mailings ribbon.
  2. Click on the Finish & Merge menu and select the Send E-Mail Messages option.
Ask Your Own Mac Question
Customer reply replied 1 month ago
Let me give that a quick look - can you stand by?

Yes

Ask Your Own Mac Question
Customer reply replied 1 month ago
The issue is in the Mail merge Manager. My document is not yet connecting to the Recipients List (excel file). I think once I can get that working, the Email icon will activate for me to select in the Finish menu.
Customer reply replied 1 month ago
I think I am needing to start over again with a fresh Document. Thanks for your assistance. You helped me recognize that the issue was in the Finish portion of the Mail Merge Manager. I think I'm good from here.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,944
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Thanks - I'll do the rating.
Was this answer helpful?
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,944
1,944 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot open my Microsoft excel or word. Yesterday. How do
I cannot open my Microsoft excel or word JA: When could you last open your Excel? Customer: yesterday JA: Did you recently update your software or Operating System (OS)? Customer: how do i do that JA:… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My accountant has sent me an excel version 12.xlsx spread
Hi my accountant has sent me an excel version 12.xlsx spread sheet to edit but how do i edit it on my mac? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Excel no longer loads from desktop icon. Week or so ago.
excel no longer loads from desktop icon JA: When could you last open your Excel? Customer: week or so ago JA: Did you recently update your software or Operating System (OS)? Customer: think proglem st… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
797 satisfied customers
Just installed office 365 and excel will not load. I can
I can open it, but it will not load worksheet. I can send or past an image of the error message if you need it … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
I can not open my microsoft programs...excel and word. Not
I can not open my microsoft programs...excel and word … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Microsoft power point /excel/word is blocked! Im very
Im very ignorant abouth this technica issues ! may be some time or long time. How ever like 3months ago, appeared in the screen all this features blocked! Unfortunately i have to use the power point soon ! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I just created an Excel file and saved it but despite
I just created an Excel file and saved it but despite several searches it is no where to be found so I can send to to a 3rd person! Excel can find it but I cannot! The file name has [Compatability mod… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Are you able to assist with microsoft excel issues on the
are you able to assist with microsoft excel issues on the mac? … read more
Mike Taylor
Mike Taylor
42 satisfied customers
Unable to open documents in word or excel after restore. 3
unable to open documents in word or excel after restore. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I was working on an excell document last night for hours,
I was working on an excell document last night for hours, decided to take a break and hit the update button. I lost my document, is there a way to recover it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I cannot do a mail merge with Word and Excel. I need some
I cannot do a mail merge with Word and Excel. I need some text converter. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I want to play a short audio file from an Excel Macro. OS
I want to play a short audio file from an Excel Macro … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm in Excel and unable to use any of the buttons on the
I'm in Excel and unable to use any of the buttons on the tool bar....so Im unable to save my sheet. Can you help? … read more
Justin Johnson
Justin Johnson
Mac Genius
1,944 satisfied customers
I just tried to open one of my excel documents and I'm not
I just tried to open one of my excel documents and I'm not allowed in. The error message says that my account it invalid … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I can not find or attach an Excel file to an email. I know
I can not find or attach an Excel file to an email. I know that exists because I just updated it. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Recently Microsoft downloaded an "improvement" for Excel.
Recently Microsoft downloaded an "improvement" for Excel. When opened I had a hard time closing it so I restarted my IMac. It took some time to restart as Excel would not quit. Finally it did, I have … read more
Justin Johnson
Justin Johnson
Mac Genius
1,944 satisfied customers
I just purchased the excel-etal. I can't get excel to open.
I just purchased the excel-etal. I can't get excel to open … read more
Justin Johnson
Justin Johnson
Mac Genius
1,944 satisfied customers
Excel for Mac opens to a blank Excel file, When I bought the
When Excel opens to a blank file, it also freezes my machine from doing other things, such as logging out, restarting, etc. I've done a forced shutdown (holding down the power button), but this hasn't helped. Same problem exists once I restart the machine. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x