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Microsoft notebook crashes every time I open it. OS X El…

Microsoft notebook crashes every...

Microsoft notebook crashes every time I open it

Technician's Assistant: What's the model and Operating System (OS) of your Microsoft?

OS X El Capitan Version 10.11.6. is that what you meant?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Microsoft? Have you installed any updates recently?

No, just the system updates

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Answered in 4 minutes by:
3/7/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,711
Experience: Training and Development at Scientifically Speaking
Verified

Is it a Microsoft Notebook or a Apple Notebook?

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Customer reply replied 5 months ago
Apple

When you say crashes can you tell me what happens like I am experiencing it?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,711
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
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Customer reply replied 5 months ago
The programs turns off automatically, and a screen pops us apologizing for it.
Customer reply replied 5 months ago
Microsoft Error Reporting Screen

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Customer reply replied 5 months ago
I restarted the computer, it initially looked ok, and now the problem is occurring agian. Notebook is shutting down every time I open it.

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 5 months ago
Are you there? I am unable to get through

connected

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Customer reply replied 5 months ago
I've logged back on, it didnt work.

I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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