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I'm running a MacBook Pro mid 2009, using system 10.11.6. OS
I'm running a MacBook Pro mid 2009, using system 10.11.6 … read more
Ashik
Ashik
Master's Degree
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I have 2010 MacBook Pro A1286 one day it just went to a
I have 2010 MacBook Pro A1286 one day it just went to a white/gray screen. I was able to follow some general online suggestions and reloaded the operating system High Sierra and it worked again for a … read more
Justin Johnson
Justin Johnson
Mac Genius
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I cannot get my new macbook pro to boot from an external SSD
Second opinion] I cannot get my new macbook pro to boot from an external SSD that was taken from my macbook pro 2014. I put my SSD in a SSD enclosure, The new macbook pro reads the drive no problem as… read more
David
David
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Bachelor's Degree
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My toshiba external hard drive on my Macbook Air keeps on
Hi, My toshiba external hard drive on my Macbook Air keeps on *Disk not ejected' properly … read more
Harry
Harry
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I just purchased a new hard drive for my Mac Book Pro Mid
Hi there...I just purchased a new hard drive for my Mac Book Pro Mid 2012 and when they transferred the files I lost my Office Suite, word, excel Power point and I no longer have the key from when I i… read more
Kris R
Kris R
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I had a problem with a macbook pro, it frizzed an then at
hi, i had a problem with a macbook pro, it frizzed an then at restart a folder icon with a question mark appear, i restarted again and it worked, but then it frizzed again and now a prohibited icon ap… read more
Julien Pabion
Julien Pabion
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For a friend. Her MacBook Pro 13 inch 2013. Unable to OS X Recovery over internet as stops with -2002F. Hard drive was replaced due to damage. … read more
Ashik
Ashik
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I have a MacPro running Lion 10.7.5. Recently the machine
Hi Mike, I'm Julie- I have a MacPro running Lion 10.7.5. Recently the machine locked up and I had to do a hard power-off/reboot, which may have happened while Time Machine was backing up. Now, Time Ma… read more
Richard
Richard
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I have Mac Pro Early 2009 Processor 2 x 3.46 GHz 6-Core
i have Mac Pro Early 2009 Processor 2 x 3.46 GHz 6-Core Intel Xeon Memory 64 GB 1333 MHz DDR3 ECC Graphics NVIDIA GeForce GT 120 512 MB Serial Number YM9410TZ20G Software OS X 10.8.5 (12F2542) is this… read more
matthewgill
matthewgill
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I just got a new external hard drive and I set it up with time
I just got a new external hard drive and I set it up with time machine however i keep getting the error message "unable to complete backup"… read more
Pete
Pete
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I upgraded to a macbook pro retina display last summer and
I upgraded to a macbook pro retina display last summer and want to do two things: 1) add the old e-mails from my entourage to my outlook; 2) recover some deleted emails from Dec 2012 that are archived… read more
Mike
Mike
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Some college
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My wifes MacBook Pro wont boot. Ive tried everything I
My wife's MacBook Pro won't boot. I've tried everything I can find on the net so far. When I try to boot in safe mode I just get a blank screen - eventually either the Apple logo shows up with the spi… read more
CompExpert
CompExpert
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Associate Degree
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I am trying to get my old macbook ready to sell and it will
I am trying to get my old macbook ready to sell and it will not boot up from the snow leopard cd it spins a while then spits out the cd… read more
CompExpert
CompExpert
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I am having a problem with my Toshiba Canvio 750 GB external
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Mike
Mike
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I have a Macbook Pro 15 inch with a failing hard drive. Sometimes
I have a Macbook Pro 15 inch with a failing hard drive. Sometimes it starts up sometimes not. The Macbook has failed repeatedly to backup to my Time capsule. If I can't get the Macbook to start and si… read more
Omar C
Omar C
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Jesse
Jesse
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I am hoping someone can give me any hope out there.. My daughters
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Daniel
Daniel
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Hello! My child used the Seagate Free Agent Pro (750 GB) to
Hello! My child used the Seagate Free Agent Pro (750 GB) to archive her main folder of school work on her MacBook. After archiving the folder, she deleted the subfolders inside the original school fol… read more
Mike
Mike
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

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IEEE, Microsoft

Mac Tech

Mac Tech

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888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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