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Can load iOS 11 to my iPad pro. Can't. ITunes and ota

Customer Question
Can load iOS 11...

Can load iOS 11 to my iPad pro

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Can't

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

ITunes and ota

Submitted: 4 months ago.Category: Mac
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Answered in 4 minutes by:
3/7/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Does it give you a reason?

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Customer reply replied 4 months ago
Just fails halfway though the process
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Do you have a computer you can do it on?

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Customer reply replied 4 months ago
but I have already tried iTunes several times too it does the same thing
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Customer has requested a Secure Remote Assistance, but payment failed

Please contact customer service to resolve this issue. 1(###) ###-####/strong>

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Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,963
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi,

I have been asked to help you with your remote by a moderator.

Please click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=95ff9bf0-4d37-4998-b4c2-765e1264e543

Select I AGREE on the page

Run the downloaded file

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