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The screen that requests my password or thumbprint enlarged…

Customer Question
The screen that requests...

The screen that requests my password ***** thumbprint enlarged and I cannot get it back to the normal size. Can you help me? Thanks in advance.

Technician's Assistant: What Operating System (OS) are you running on your Advance?

I have an iPad. Not sure what you are asking.

Technician's Assistant: How long has this been going on with your Advance? What have you tried so far?

It happened one other time and then went back to normal (not sure how). I have tried using my fingers to shrink it down - didn't work.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Turned off and back on. Didn't help.

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/7/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,497
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about passcode. I've only just come online now and would like to assist you with your question.

Do you remember the code you used when you setup the device?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
Hi Justin, Do you mean the password ***** I type in each time or something else?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Is that password ***** or 6 numbers?

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Customer reply replied 4 months ago
Correction: Passcode
Customer reply replied 4 months ago
It is 6 numbers
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Double Tap with THREE FINGERS on the lock screen.

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Customer reply replied 4 months ago
What do you mean by lock screen?
Customer reply replied 4 months ago
Got it! Thank you so much Justin!
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

It will work on any screen. The one that is currently on your screen is considered the lock screen.

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